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    <dcat:Catalog>
        <dcat:dataset>
            <dcat:Dataset>
                <dct:description xml:lang="kr">광주광역시 120 빛고을 콜센터 상담실적 현황은 광주광역시 민원상담 콜센터 설치 및 운영 조례에 의해 광주광역시청내에 설치하여 운영하고 있음.<br/>운영시간은 평일 08:00 ~ 22:00, 주말은 09:00 ~ 18:00로 운영중임.<br/><br/>월별 전화상담실적은 콜센터에서 처리하는 전화 민원상담을 월별 총계임<br/>일평균상담실적은 각 월별 전화상담실적에서 일평균을 낸 수치임<br/><br/>여권분야, 교통분야, 시정일반분야, 복지건강분야, 문화체육관광분야, 환경생태분야, 상수도, 기타 분야 등 분야별 실적으로 세분화 하였음</dct:description>
                <dct:description xml:lang="en">The current status of consultation performance of the Gwangju Metropolitan City 120 Bitgoeul Call Center is that it is installed and operated within Gwangju Metropolitan City Hall in accordance with the Gwangju Metropolitan City Civil Complaint Consultation Call Center Establishment and Operation Ordinance.<br/> Operating hours are 08:00 to 22:00 on weekdays and 09:00 to 18:00 on weekends.<br/><br/> Monthly telephone consultation performance is the monthly total of telephone civil complaint consultations processed by the call center.<br/> The daily average consultation performance is the figure calculated by averaging the daily telephone consultation performance for each month.<br/><br/> Performance was subdivided by sector, including passports, transportation, general municipal administration, welfare and health, culture, sports and tourism, environment and ecology, water supply, and other sectors.</dct:description>
                <dct:title xml:lang="kr">전남광주통합특별시_120콜센터 상담 실적 현황</dct:title>
                <dct:title xml:lang="en">Jeonnam-Gwangju Integrated Special City_120 Call Center Consultation Performance Status</dct:title>
                <dct:issued rdf:datatype="http://www.w3.org/2001/XMLSchema#date">2025-08-07</dct:issued>
                <dct:modified rdf:datatype="http://www.w3.org/2001/XMLSchema#date">2025-08-20</dct:modified>
                <dct:publisher>
                    <foaf:Organization>
                        <foaf:name>전남광주통합특별시</foaf:name>
                        
                    </foaf:Organization>
                </dct:publisher>
                <dcat:contactPoint>
                    <vcard:Organization>
                        <vcard:organization-unit>시민소통과</vcard:organization-unit>
                        <vcard:hasTelephone rdf:resource="062-613-2963"/>
                    </vcard:Organization>
                </dcat:contactPoint>
                <dct:conformsTo >광주광역시 민원상담 콜센터 설치 및 운영 조례</dct:conformsTo>
                <dcat:theme>일반공공행정 - 일반행정</dcat:theme>
                <dcat:keyword xml:lang="kr">120,120콜센터,120빛고을,민원안내,120빛고을콜센터</dcat:keyword>
                <dcat:keyword xml:lang="en">120, 120 Call Center, 120 Bitgoeul, Civil Complaint Guide, 120 Bitgoeul Call Center</dcat:keyword>
                <dct:rights>공공저작물 : 출처표시, 상업적 이용금지, 변경금지 (제 4유형)</dct:rights>
                <dct:accrualPeriodicity>연간</dct:accrualPeriodicity>
                
                <dcat:landingPage rdf:resource="https://www.data.go.kr/data/15131104/fileData.do"/>
                <dcat:distribution>
                    <dcat:Distribution>
                        <dct:accessURL ></dct:accessURL>
                        <dcat:description></dcat:description>
                        <dcat:format>csv</dcat:format>
                        <dct:issued rdf:datatype="http://www.w3.org/2001/XMLSchema#date">2025-08-20</dct:issued>
                        <dcat:title>전남광주통합특별시_120콜센터 상담 실적 현황_20250807</dcat:title>
                    </dcat:Distribution>
                </dcat:distribution>
                <dct:spatial></dct:spatial>
                <dct:temporal></dct:temporal>
            </dcat:Dataset>
        </dcat:dataset>

        <dcat:service>
            <dcat:DataService>
                <dcat:contactPoint>
                    <vcard:Organization>
                        <vcard:organization-unit>시민소통과</vcard:organization-unit>
                        <vcard:hasTelephone/>
                    </vcard:Organization>
                </dcat:contactPoint>
                <dct:description>광주광역시 120 빛고을 콜센터 상담실적 현황은 광주광역시 민원상담 콜센터 설치 및 운영 조례에 의해 광주광역시청내에 설치하여 운영하고 있음.<br/>운영시간은 평일 08:00 ~ 22:00, 주말은 09:00 ~ 18:00로 운영중임.<br/><br/>월별 전화상담실적은 콜센터에서 처리하는 전화 민원상담을 월별 총계임<br/>일평균상담실적은 각 월별 전화상담실적에서 일평균을 낸 수치임<br/><br/>여권분야, 교통분야, 시정일반분야, 복지건강분야, 문화체육관광분야, 환경생태분야, 상수도, 기타 분야 등 분야별 실적으로 세분화 하였음</dct:description>
                <dct:title>전남광주통합특별시_120콜센터 상담 실적 현황</dct:title>
                <dct:issued rdf:datatype="http://www.w3.org/2001/XMLSchema#date">2025-08-07</dct:issued>
                <dct:modified rdf:datatype="http://www.w3.org/2001/XMLSchema#date">2025-08-20</dct:modified>
                <dct:publisher>
                    <foaf:Organization>
                        <foaf:name>전남광주통합특별시</foaf:name>
                    </foaf:Organization>
                </dct:publisher>
                <dcat:format></dcat:format>
                <dcat:theme>일반공공행정 - 일반행정</dcat:theme>
                <dcat:keyword>120,120콜센터,120빛고을,민원안내,120빛고을콜센터</dcat:keyword>
                <dcat:keyword>120, 120 Call Center, 120 Bitgoeul, Civil Complaint Guide, 120 Bitgoeul Call Center</dcat:keyword>
                <dct:rights >공공저작물 : 출처표시, 상업적 이용금지, 변경금지 (제 4유형)</dct:rights>
                <dcat:landingPage rdf:resource="https://www.data.go.kr/data/15131104/openapi.do"/>
                <dcat:endpointURL/>
                <dcat:accessURL/>
                <dct:spatial></dct:spatial>
                <dct:temporal></dct:temporal>
            </dcat:DataService>
        </dcat:service>
    </dcat:Catalog>
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